Forg

An other wise good game ruined by the poor handling of customers and insanity that passes for logic by its development team. This is the only company I've ever dealt with that literally refused to take my money. They stopped processing credit cards you see, so even long time customers suddenly have to work with a 3rd party billing company. But not just any company - only the small handful Square Enix picked. Which all ****. Customer support does nothing but humor the customer and try to get them off the phone or out of the chat window as soon as possible. Nothing will be resolved no matter what you were contacting them about. They will only "record this as feedback" and nothing will be done to correct the problem your having or prevent it from happening to the next guy. And "balance" to the dev team goes something like this: day 1 of new content only 3 people at a time may operate the doorway to the new battlefield. A line of 400 people has formed while more are on the way. Nothing is done for the congestion because "it will die down". A few weeks later nobody is present and the content is mostly unused. All because the engine supposedly can't handle true instancing.

The game itself is very fun. Unfortunately, the companies poor handling of its user-base ruins the experience entirely. I played the game for a week and a half, and tried to participate in one of their special events. I was unabel to complete the event and claim my prize however because the required items would repeatedly vanish from my inventory each day without warning, were obtained ONLY by a daily repeatable quest, and 10 were required. Changing "channels" which grants an experience bonus for specific dungeons or logging out would remove the items from my inventory. Some items have an expiration date, but these items listed no date. They simply vanished. Even trying to stay logged in and avoid changing channels was not an option - the required item still vanished after 24hrs. Since according to everyone I spoke to this was abnormal, no online guides mentioned any disappearance of the items, and plenty of other peopel were walking about town with the reward, I filed a support ticket. On the support ticket page you can see its status which even goes so far as to indicate whether or not any staff member has read it yet. It was up for a week without being read, let alone responded to. The event ended. Even if someone from support answers the ticket now it will be to inform me the event is over with. There are no in game ways to contact a GM that I can find. Its really a shame, this is a very good game. Especially for one driven by micro transactions. And surprisingly you can have a lot of fun without resorting to the cash shop/item mall part of the design. 1 minor annoyance is that you aren't warned up front that PvP will be a requirement rather than an option. While you aren't outright forced to PvP you need points from it to buy gear in game, and to upgrade your class. Without participating in PvP your character will be disadvantaged stat wise. You can gain these points even if you lose, but who wants to grind out 400 losses if you aren't good at and don't like the PvP aspect of the game, not to mention the laughs you'll get at your crappy win/loss record that from what I can tell can't be hidden. I'm not really into PvP but still would have given this game a 9 out of 10 if Nexon were better at taking care of their customers. They really soured the game for me. Bugs like that should be found before launch, and support should have replied within 48 hours.